Terms of Service

You must be at least 18 years old and authorized to act on behalf of any organization you register. You are responsible for the security of your account and all activity under it. Notify us immediately at info@vitarelay.com of any unauthorized access.

VitaRelay is a healthcare logistics and ordering platform. We do not provide medical care, prescribe medications, or make clinical decisions. Prescribing and dispensing are performed by licensed providers and pharmacies acting independently within their scope of practice.

• Do not use the service to violate any law, regulation, or third-party right.
• Do not attempt to interfere with, probe, or scan our infrastructure.
• Do not transmit malware or attempt to access data you are not authorized to access.
• Do not use the service to send unsolicited communications or spam.

By opting in to SMS during registration or in your account settings, you authorize VitaRelay to send recurring automated text messages from VitaRelay to the mobile number you provide for account verification (2FA), security alerts, order and prescription updates, and occasional service announcements. Consent is not a condition of purchase or of using the platform. Message frequency varies and is typically fewer than 10 messages per user per month. Message and data rates may apply. You may reply HELP for help or STOP at any time to unsubscribe.

You agree that you are the subscriber or customary user of the mobile number you provide and that you will notify VitaRelay if the number changes.

Fees, commissions, and payout terms applicable to your account type are described in your in-product agreements and order confirmations. You authorize VitaRelay to charge your designated payment method for amounts owed.

VitaRelay retains all rights, title, and interest in the platform, including all software, design, and trademarks. You may not copy, modify, reverse engineer, or create derivative works of the platform.

Pricing, pharmacy identities, fulfillment details, and other non-public information provided through the platform are confidential. You will not disclose them to any third party except as required to perform your obligations under these Terms.

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, VitaRelay will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our aggregate liability for any claim arising out of or relating to the service will not exceed the amounts paid by you to VitaRelay in the 12 months preceding the event giving rise to the claim.

We may suspend or terminate your account for breach of these Terms or for legal, regulatory, or security reasons. You may close your account at any time. Sections intended to survive termination will survive.

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. Exclusive jurisdiction for any dispute lies in the state and federal courts located in Delaware.

We may update these Terms from time to time. Material changes will be communicated by posting a new effective date and, where appropriate, by email or in-product notice.

Questions about these Terms? Email info@vitarelay.com or call 1 (844) 252-5233.